Frequently Asked Questions
Our Most Common Inquiries
Do you make wedding favors?
Yes! You let us know the shape & colour you would like them in and we will do the rest!
We could even make Bleeding Hearts with red, blue or both colours as centres.
They will be beautifully made & presented.
You can use the give me a quote form on the Gift Sets page.
Do you create custom gift sets?
Yes we can any gift set you would like us to. You can use the contact form or send us a message on WhatsApp to discuss your requirements and your budget. Alternatively fill out the get a quote on the Gift Sets page.
How long does delivery take?
All orders are dispatched within 72 hours. Express delivery is 1 - 2 days and Standard delivery is 2 - 3 days.
Product Safety
All of our bath and body products have been fully assessed. The front pages of our CPSR can be seen upon request.
Why are there sometimes white marks on my wax?
Soy Wax is prone to frosting, sometimes leaving the odd white mark on your wax. this does not affect the scent throw or shimmer Mica pools.
Damaged Items
All orders are sent tracked and insured. if you receive a damaged item, please contact us and we will replace your items. We will need pictures of the damaged box and items for our records and the delivery company.
Which payment methods do you accept?
You can use any major credit or debit card. Or, why not take advantage of interest free payments with Clearpay or Laybuy.